IBM Support

IJ30512: EVENT COLLECTOR SECONDARIES AND EVENT COLLECTOR SOFTWARE APPLIANCES CAN EXPERIENCE DEGRADED PERFORMANCE

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APAR status

  • Closed as program error.

Error description

  • QRadar can experience degraded performance when running on
    Event Collector Secondary appliances or Event Collector
    software appliances compared to the Primary or standalone Event
    Collector appliances of the same hardware specifications due to
    a setting that is not properly applied from the
    apply_appliance_tuning.pl script.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances if degraded performance is
    experienced on Event Collector Secondary (High Availability)
    appliances or Event Collector software appliances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.3 FixPack
    1 and 7.3.3 FixPack 9.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.3 FixPack
    1 and 7.3.3 FixPack 9.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ30512

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-01-25

  • Closed date

    2021-07-13

  • Last modified date

    2021-07-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
24 July 2021