IBM Support

IJ29703: REAL TIME EVENT STREAMING CAN SOMETIMES FAIL TO DISPLAY WHILE EVENTS ARE STILL BEING RECEIVED BY QRADAR

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APAR status

  • Closed as program error.

Error description

  • In some instances, real time streaming can fail to display
    while events are still received by QRadar.
    This can be caused when custom properties exceed the default
    allocated spillover cache size configured for
    CustomPropertyCache.spillover.threshold and then begins
    spilling to disk.
    While still being able to view events in QRadar when this is
    occuring, other behavior can be observed indicating that this
    issue is being experienced:
    Missing properties from the drop down menus.
    Missing reference data sets.
    Broken accumulation.
    Searches fail to work.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue occurs:
    [tomcat.tomcat] [localhost-startStop-1]
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Error reading
    custom properities.
    [tomcat.tomcat] [localhost-startStop-1]
    com.q1labs.frameworks.cache.SpilloverCacheException: Error
    reading object from buffer
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.GenericSerializer.objectFromByteBuff
    er(GenericSerializer.java:49)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.GenericSerializer.get(GenericSeriali
    zer.java:83)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.GenericSerializer.get(GenericSeriali
    zer.java:17)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.chainentry.InsertionChainEntry.deser
    ialize(InsertionChainEntry.java:69)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.chainentry.ChainEntry.read(ChainEntr
    y.java:60)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.ChainAppendCache.readChainEntry(Chai
    nAppendCache.java:1362)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.ChainAppendCache.findOnDisk(ChainApp
    endCache.java:1213)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.ChainAppendCache.needsDiskUpdate(Cha
    inAppendCache.java:407)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.ChainAppendCache.access$100(ChainApp
    endCache.java:55)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.ChainAppendCache$ChainAppendCacheMem
    oryMap.removeEldestEntry(ChainAppendCache.java:298)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.util.LinkedHashMap.afterNodeInsertion(LinkedHashMap.java:31
    0)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.util.HashMap.putVal(HashMap.java:675)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.util.HashMap.put(HashMap.java:623)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.ChainAppendCache.put(ChainAppendCach
    e.java:1128)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.core.shared.ariel.CustomPropertyServices.constructAnd
    CacheProperty(CustomPropertyServices.java:410)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.core.shared.ariel.CustomPropertyServices.loadCustomPr
    operty(CustomPropertyServices.java:539)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.core.shared.ariel.CustomPropertyServices.getCustomPro
    pertyNoCache(CustomPropertyServices.java:77)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration.t
    estCustomEventProperties(GlobalViewConfiguration.java:559)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration.r
    ead(GlobalViewConfiguration.java:513)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration.l
    oad(GlobalViewConfiguration.java:593)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration.l
    oad(GlobalViewConfiguration.java:210)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.cve.accumulation.definition.GlobalViewsManager.<init>
    (GlobalViewsManager.java:102)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.cve.accumulation.definition.GlobalViewsManager.getIns
    tance(GlobalViewsManager.java:141)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.reporting.ReportServices.loadTemplates(ReportServices
    .java:683)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.reporting.ReportServices.onInit(ReportServices.java:2
    79)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.naming.FrameworksNaming.initializeNewCompo
    nent(FrameworksNaming.java:916)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.naming.FrameworksNaming.getApplicationScop
    edComponent(FrameworksNaming.java:897)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.core.FrameworksContext.getSingletonInstanc
    e(FrameworksContext.java:1369)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.reports.ui.ReportsApplication.<init>(ReportsApplicati
    on.java:47)
    [tomcat.tomcat] [localhost-startStop-1]    at
    sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native
    Method)
    [tomcat.tomcat] [localhost-startStop-1]    at
    sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeCons
    tructorAccessorImpl.java:83)
    [tomcat.tomcat] [localhost-startStop-1]    at
    sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Delega
    tingConstructorAccessorImpl.java:57)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.lang.reflect.Constructor.newInstance(Constructor.java:437)
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.uiframeworks.listener.FrameworksLifeCycle.contextInit
    ialized(FrameworksLifeCycle.java:364)
    [tomcat.tomcat] [localhost-startStop-1]    at
    org.apache.catalina.core.StandardContext.listenerStart(StandardC
    ontext.java:4689)
    [tomcat.tomcat] [localhost-startStop-1]    at
    org.apache.catalina.core.StandardContext.startInternal(StandardC
    ontext.java:5155)
    [tomcat.tomcat] [localhost-startStop-1]    at
    org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:
    183)
    [tomcat.tomcat] [localhost-startStop-1]    at
    org.apache.catalina.core.ContainerBase.addChildInternal(Containe
    rBase.java:743)
    [tomcat.tomcat] [localhost-startStop-1]    at
    org.apache.catalina.core.ContainerBase.addChild(ContainerBase.ja
    va:719)
    [tomcat.tomcat] [localhost-startStop-1]    at
    org.apache.catalina.core.StandardHost.addChild(StandardHost.java
    :705)
    [tomcat.tomcat] [localhost-startStop-1]    at
    org.apache.catalina.startup.HostConfig.deployDirectory(HostConfi
    g.java:1125)
    [tomcat.tomcat] [localhost-startStop-1]    at
    org.apache.catalina.startup.HostConfig$DeployDirectory.run(HostC
    onfig.java:1858)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja
    va:522)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.util.concurrent.FutureTask.run(FutureTask.java:277)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    [tomcat.tomcat] [localhost-startStop-1]    at
    java.lang.Thread.run(Thread.java:822)
    [tomcat.tomcat] [localhost-startStop-1] Caused by:
    [tomcat.tomcat] [localhost-startStop-1] java.io.IOException:
    Not enough buffer to read object from.
    [tomcat.tomcat] [localhost-startStop-1]    at
    com.q1labs.frameworks.cache.GenericSerializer.objectFromByteBuff
    er(GenericSerializer.java:37)
    [tomcat.tomcat] [localhost-startStop-1]    ... 46 more
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ29703

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    741

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-12-03

  • Closed date

    2021-01-28

  • Last modified date

    2021-01-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]

Document Information

Modified date:
29 January 2021