IBM Support

IJ29455: USER BEHAVIOR ANALYTICS (UBA) APP VERSIONS PRIOR TO VERSION 3.8 FAIL TO START AFTER PATCHING TO QRADAR 7.4.2 GA

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APAR status

  • Closed as program error.

Error description

  • The User Behavior Analytics for QRadar App (UBA) versions prior
    to 3.8 fail to load or start after patching to QRadar version
    7.4.2 GA.
    

Local fix

  • Upgrade the UBA App to version 3.8 or newer.
    The UBA App can be located here:
    https://exchange.xforce.ibmcloud.com/hub/extension/IBMQRadar:Use
    rBehaviorAnalytics
    Note: QRadar deployments that are at version 7.3.3 and newer
    can upgrade to UBA 3.8 prior to performing the QRadar 7.4.2 GA
    patching process to prevent this issue from occurring.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ29455

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    742

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-11-25

  • Closed date

    2021-04-12

  • Last modified date

    2021-04-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"742"}]

Document Information

Modified date:
13 April 2021