IBM Support

IJ29315: QFLOW SERVICE CAN STOP PROCESSING FLOWS AND SWAP MEMORY USAGE CONTINUALLY GROWS UNTIL THE SERVICE IS RESTARTED

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • The QRadar qflow process can stop receiving and processing
    flows from some flow sources causing the received packet count
    to drop and the qflow swap memory to start growing continually
    until the qflow service is restarted.
    Memory fixes were implemeted to address this behavior within
    QRadar QRM QVM release 7.4.1 FixPack1, but the behavior can
    still occur.
    

Local fix

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2 and 7.3.3 FixPack 8.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2 and 7.3.3 FixPack 8.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ29315

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    741

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-11-16

  • Closed date

    2021-01-28

  • Last modified date

    2021-05-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]

Document Information

Modified date:
04 May 2021