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IJ29297: INSTALL OF QRADAR MARKETPLACE IMAGES FAIL WITH 'PANIC:RUNTIME ERROR: INDEX OUT OF RANGE' WHEN MORE THAN TWO DNS ENTRIES EXIST

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APAR status

  • Closed as documentation error.

Error description

  • The installation of QRadar marketplace images fail when more
    than two DNS entries are present in /etc/resolve.conf.
    The error message generated at the file of installtion failure
    is similar to:
    "panic: runtime error: index out of range"
    

Local fix

  • Ensure only a maximum of two DNS entries exist in
    /etc/resolve.conf prior to the setup of a QRadar marketplace
    image installation.
    

Problem summary

  • Updated documentations:
    Configuring a Console on Amazon Web Services from the
    marketplace image.
    Configuring a QRadar managed host on Amazon Web Services from
    the marketplace image.
    Configuring an App Host on Amazon Web Services from the
    marketplace image.
    

Problem conclusion

  • Updated documentations:
    Configuring a Console on Amazon Web Services from the
    marketplace image.
    Configuring a QRadar managed host on Amazon Web Services from
    the marketplace image.
    Configuring an App Host on Amazon Web Services from the
    marketplace image.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ29297

  • Reported component name

    QRADAR CLOUD

  • Reported component ID

    5725QRCLD

  • Reported release

    740

  • Status

    CLOSED DOC

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-11-13

  • Closed date

    2021-04-26

  • Last modified date

    2021-04-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSKMKU","label":"IBM QRadar on Cloud"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"740"}]

Document Information

Modified date:
27 April 2021