IBM Support

IJ29115: PERFORMING AN EXTENSION MANAGEMENT UNINSTALL CAN SOMETIMES CORRUPT RULES WITHIN QRADAR

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APAR status

  • Closed as program error.

Error description

  • Performing an Uninstall with the Extension Manager can
    corrupt rules if Qradar's change-tracker has incorrectly
    recorded the "new_value" field in content_field_info
    within the QRadar database.
    When this occurs, attempting to modify a rule response or edit
    or delete a rule can generate an error pop-up similar to:
    A server exception occurred:
    PersistenceException: ERROR: could not parse XML document
    Detail: line 1: Start tag expected, '<' not found
    and messages in /varlog/qradar.log similar to:
    [tomcat.tomcat] [pool-1-thread-3]
    org.apache.openjpa.lib.jdbc.ReportingSQLException: ERROR: could
    not parse XML document
      Detail: line 1: Start tag expected, '<' not found
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ29115

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    740

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-11-04

  • Closed date

    2021-01-26

  • Last modified date

    2021-01-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"740"}]

Document Information

Modified date:
27 January 2021