IBM Support

IJ28760: QNI DATA CAN FAIL TO BE RECEIVED BY THE QRADAR CONSOLE USING DTLS DUE TO A MISSING CERTIFICATE ON THE QNI APPLIANCE

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APAR status

  • Closed as program error.

Error description

  • The DTLS connection between an encrypted, natted, QRadar
    Network Insights (QNI) appliance and the Console can fail if
    the required certificate does not get copied to the correct
    directory during the connection setup on the QNI appliance.
    The needed certificate resides on the QNI appliance in:
    /store/configservices/staging/globalconfig/dtlspki
    but can fail to be copied during connection setup to:
    /opt/qradar/conf/dtls/client/
    

Local fix

  • On the QNI appliance, copy the certificate from:
    /store/configservices/staging/globalconfig/dtlspki
    to:
    /opt/qradar/conf/dtls/client/
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.3 FixPack
    4.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.3 FixPack
    4.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ28760

  • Reported component name

    QR INCIDENT FOR

  • Reported component ID

    5725QIFSW

  • Reported release

    740

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-10-15

  • Closed date

    2021-11-15

  • Last modified date

    2021-11-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR INCIDENT FOR

  • Fixed component ID

    5725QIFSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU008","label":"Security"},"Product":{"code":"SS6E69","label":"IBM QRadar Network Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"740"}]

Document Information

Modified date:
16 November 2021