IBM Support

IJ28638: SOME QRADAR APPS CAN DISPLAY AS A PAGE WITH RANDOM TEXT WHEN A HOSTNAME BEGINS WITH 'CONSOLE'

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APAR status

  • Closed as program error.

Error description

  • Attempting to load some QRadar Apps within the User Interface
    can instead result in the displaying of a page with random text.
    This has been identifed as being caused by a error within the
    QRadar app framework when a hostname in the deployment begins
    with 'console'.
    Messages similar to the following might be visible in
    /var/log/qradar.error when this issue occurs:
    [tomcat.tomcat] (474) /console/plugins/1301/app_proxy/]
    com.q1labs.uiframeworks.application.servlet.ContainerServlet:
    [ERROR] Unable to generate xConsoleHostHeader
    [tomcat.tomcat] (474) /console/plugins/1301/app_proxy/]
    java.lang.StringIndexOutOfBoundsException: String index out of
    range: 8
    [tomcat.tomcat]  (474) /console/plugins/1301/app_proxy/]    at
    java.lang.String.substring(String.java:2682)
    [tomcat.tomcat] (474) /console/plugins/1301/app_proxy/]    at
    com.q1labs.uiframeworks.application.servlet.ContainerServlet.cre
    ateConnection(ContainerServlet.java:382)
    [tomcat.tomcat]  (474) /console/plugins/1301/app_proxy/]    at
    com.q1labs.uiframeworks.application.servlet.ContainerServlet.ser
    vice(ContainerServlet.java:129)
    

Local fix

  • No workaround available.
    APARs identified with no workaround may require asoftware
    delivery to resolve. This reported issue will be considered for
    a future release and administrators can subscribe to the APAR
    to get updates by clicking on the Subscribe button on the right
    side of this page or ask a question about this APAR in our
    Support Forums.
    https://ibm.biz/qradarforums
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2 and 7.4.1 FixPack 2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2 and 7.4.1 FixPack 2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ28638

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-10-09

  • Closed date

    2021-01-28

  • Last modified date

    2021-01-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731"}]

Document Information

Modified date:
29 January 2021