IBM Support

IJ28431: LOG SOURCES USING THE BOX RESTAPI PROTOCOL CAN STOP RECEIVING EVENTS WHEN THE EVENT QUEUE FILLS

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APAR status

  • Closed as program error.

Error description

  • Log Sources configured to use the Box RestAPI can stop
    receiving events when the event queue fills.
    Messages similar to the follwoing might be visible in
    /var/log/qradar.log when this issue is occurs:
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    com.q1labs.semsources.sources.boxrestapi.api.BoxRESTAPIInstance:
    [ERROR] [NOT:0000003000][EP IP] [-/- -]Unable to query for
    content.  Terminating query thread for for Box API
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    java.util.IllegalFormatConversionException: d !=
    java.lang.Double
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at
    java.util.Formatter$FormatSpecifier.failConversion(Formatter.jav
    a:4313)
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at
    java.util.Formatter$FormatSpecifier.printInteger(Formatter.java:
    2804)
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at
    java.util.Formatter$FormatSpecifier.print(Formatter.java:2758)
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at java.util.Formatter.format(Formatter.java:2531)
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at java.util.Formatter.format(Formatter.java:2466)
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at java.lang.String.format(String.java:4174)
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at com.q1labs.frameworks.logging.Logger.warn(Logger.java:805)
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at
    com.q1labs.semsources.sources.boxrestapi.BoxRESTAPIProvider.onRe
    ceiveMessage(BoxRESTAPIProvider.java:235)
    [ecs-ec-ingress.ecs-ec-ingress] [Box REST API Query Thread]
    at
    com.q1labs.semsources.sources.boxrestapi.api.BoxAPIQuery.queryCo
    ntent(BoxAPIQuery.java:237)
    

Local fix

  • No workaround available.
    APARs identified with no workaround may require a software
    delivery to resolve. This reported issue will be considered for
    a future release and administrators can subscribe to the APAR
    to get updates by clicking on the Subscribe button on the right
    side of this page or ask a question about this APAR in our
    Support Forums.
    https://ibm.biz/qradarforums
    

Problem summary

  • This fix is available in the weekly auto update for 24 May 2021
    (Build 1621886663) and in the following RPMs on IBM Fix Central:
    PROTOCOL-BoxRESTAPI-7.3-20210319161255.noarch.rpm
    PROTOCOL-BoxRESTAPI-7.4-20210319161319.noarch.rpm
    

Problem conclusion

  • This fix is available in the weekly auto update for 24 May 2021
    (Build 1621886663) and in the following RPMs on IBM Fix Central:
    PROTOCOL-BoxRESTAPI-7.3-20210319161255.noarch.rpm
    PROTOCOL-BoxRESTAPI-7.4-20210319161319.noarch.rpm
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ28431

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-09-28

  • Closed date

    2021-05-31

  • Last modified date

    2021-05-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
03 June 2021