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IJ28223: ECS-EC-INGRESS SERVICE (EVENT COLLECTION) CAN HANG WITH A "TOO MANY OPEN FILES (ACCEPT FAILED)" WRITTEN TO QRADAR LOGGING

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APAR status

  • Closed as program error.

Error description

  • The ecs-ec-ingress service (event collection) can sometimes
    hang and stop processing events with a
    "java.net.SocketException: Too many open files (Accept failed)"
    message written to QRadar logging.
    When this issue occurs, messages similar to the following might
    be visible when running the following from command line:
    # journalctl -u ecs-ec-ingress
    ecs-ec-ingress[21929]: WARNING: RMI TCP Accept-7787: accept
    loop for ServerSocket[addr=0.0.0.0/0.0.0.0,localport=7787]
    throws
    ecs-ec-ingress[21929]: java.net.SocketException: Too many open
    files (Accept failed)
    ecs-ec-ingress[21929]: at
    java.net.ServerSocket.implAccept(ServerSocket.java:623)
    ecs-ec-ingress[21929]: at
    java.net.ServerSocket.accept(ServerSocket.java:582)
    ecs-ec-ingress[21929]: at
    sun.rmi.transport.tcp.TCPTransport$AcceptLoop.executeAcceptLoop(
    TCPTransport.java:417)
    ecs-ec-ingress[21929]: at
    sun.rmi.transport.tcp.TCPTransport$AcceptLoop.run(TCPTransport.j
    ava:389)
    ecs-ec-ingress[21929]: at java.lang.Thread.run(Thread.java:818)
    

Local fix

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    2, 7.4.2 FixPack 2 and 7.3.3 FixPack 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    2, 7.4.2 FixPack 2 and 7.3.3 FixPack 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ28223

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    733

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-09-21

  • Closed date

    2021-05-20

  • Last modified date

    2021-05-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"733"}]

Document Information

Modified date:
21 May 2021