IBM Support

IJ26718: QNI CAN INTERMITTENTLY SLOW OR STOP SENDING FLOWS WHEN QNI IS CONFIGURED TO USE DTLS FOR ITS COMMUNICATION PROTOCOL

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • In QRadar 7.4.1GA, QRadar Network Insights (QNI) flow sources
    that are configured to use DTLS for their communication
    protocol, can slow to only a few flows per minute (FPM) rate or
    stop entirely when sending flows into QRadar qflow.
    This behavior has been observed to occur after a few minutes or
    sometimes after several hours of proper function.
    

Local fix

  • Restarting the qflow process or QNI corrects this behavior.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1
    FixPack 1, 7.4.2 and 7.3.3 FixPack 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1
    FixPack 1, 7.4.2 and 7.3.3 FixPack 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ26718

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    741

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-07-30

  • Closed date

    2021-05-20

  • Last modified date

    2021-05-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]

Document Information

Modified date:
21 May 2021