IBM Support

IJ26354: WINCOLLECT AGENT 'STATUS' CONTINUES TO DISPLAY 'RUNNING' AFTER NOT RECEIVING HEARTBEAT FOR AN EXTENDED PERIOD OF TIME

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APAR status

  • Closed as program error.

Error description

  • The WinCollect agent "Status" displayed in the QRadar User
    Interface can continue to display "Running" and fail to update
    appropriately when QRadar has not received a heartbeat message
    for an extended period of time from the agent.
    

Local fix

  • No workarounda available.
    

Problem summary

  • The WinCollect agent "Status" displayed in the QRadar User
    Interface can continue to display "Running" and fail to update
    appropriately when QRadar has not received a heartbeat message
    for an extended period of time from the agent.
    

Problem conclusion

  • This APAR has been fixed in WinCollect version 7.3.1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ26354

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-07-20

  • Closed date

    2021-05-04

  • Last modified date

    2021-05-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
05 May 2021