IBM Support

IJ25911: QRADAR APPS CAN FAIL TO INSTALL AFTER TOMCAT CLIENT CERTIFICATE(S) ARE RENEWED UNTIL SERVICE RESTARTS OCCUR

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APAR status

  • Closed as program error.

Error description

  • QRadar Apps can fail to install after Tomcat client
    certificate(s) are renewed (eg. tomcat-client-conman or
    tomcat-client-traefik) until the tomcat service and hostcontext
    have been succesfully restarted.
    Messages similar to the following might be visible in
    journalctl -u conman when this issue is occuring:
    <host>.com conman-server[23711]: 2020/06/28 21:23:32 http: TLS
    handshake error from 127.0.0.1:47032: tls: failed to verify
    client's certificate: x509: certificate has expired or is not
    yet valid
    <host>.com conman-server[23711]: 2020/06/28 21:23:36 http: TLS
    handshake error from 127.0.0.1:47602: tls: failed to verify
    client's certificate: x509: certificate has expired or is not
    yet valid
    

Local fix

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    2 QRoC InterimFix, 7.3.3 FixPack 8 and 7.4.2 FixPack 3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    2 QRoC InterimFix, 7.3.3 FixPack 8 and 7.4.2 FixPack 3.
    

Temporary fix

Comments

  • For additional information regarding Apps, review the following
    resource:
    
    Applications 101 : https://ibm.biz/Bdffyn
    

APAR Information

  • APAR number

    IJ25911

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-26

  • Closed date

    2021-03-23

  • Last modified date

    2021-05-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
04 May 2021