IBM Support

IJ25612: KERNEL 3.10.0-1127.EL7.X86_64 CAN CAUSE FILESYSTEM MOUNT FAILUREAND THE QRADAR APPLIANCE WILL FAIL TO BOOT

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APAR status

  • Closed as program error.

Error description

  • Upgrade or patch to QRadar 7.4.0 FixPack 3 can result in failure
    to mount filesystem and cause the QRadar appliance to fail to
    boot. This is due to the use of kernel 3.10.0-1127.el7.x84_64 as
    identified in the following note:
    https://access.redhat.com/solutions/5075561
    

Local fix

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 FixPack
    4 and 7.3.3 FixPack 4.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 FixPack
    4 and 7.3.3 FixPack 4.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ25612

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    733

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-17

  • Closed date

    2020-07-09

  • Last modified date

    2020-07-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"733"}]

Document Information

Modified date:
14 July 2020