IBM Support

IJ25612: KERNEL 3.10.0-1127.EL7.X86_64 CAN CAUSE FILESYSTEM MOUNT FAILUREAND THE QRADAR APPLIANCE WILL FAIL TO BOOT

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APAR status

  • Closed as program error.

Error description

  • Upgrade or patch to QRadar 7.4.0 FixPack 3 can result in failure
to mount filesystem and cause the QRadar appliance to fail to
boot. This is due to the use of kernel 3.10.0-1127.el7.x84_64 as
identified in the following note:
https://access.redhat.com/solutions/5075561

Local fix

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 FixPack
4 and 7.3.3 FixPack 4.

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 FixPack
4 and 7.3.3 FixPack 4.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ25612
    • 

  • Reported component name
    QRADAR SOFTWARE
    • 

  • Reported component ID
    5725QRDSW
    • 

  • Reported release
    733
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-06-17
    • 

  • Closed date
    2020-07-09
    • 

  • Last modified date
    2020-07-13
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    QRADAR SOFTWARE
    • 

  • Fixed component ID
    5725QRDSW
    • 



Applicable component levels


    








      
          
                    

          

          [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"733","Line of Business":{"code":"LOB24","label":"Security Software"}}]
          

                    

        
        

        

      


      


        

            

            
Document Information


            

            


                        

            Modified date:
            

            14 July 2020
            

            
            
          

        


        

        


      


    


  





    

  



  
    
      

      
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