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IJ25505: QRADAR BACKUP CAN HANG AND TIMEOUT WHEN A CONFIGURED NFS IS UNREACHABLE

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APAR status

  • Closed as program error.

Error description

  • A QRadar Backup can fail due to timeout when a configured NFS
    share is unreachable by QRadar.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [hostcontext.hostcontext] [Backup]
    com.q1labs.hostcontext.backup.BackupRecoveryEngine: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Current backup was
    interrupted
    [hostcontext.hostcontext] [Backup]
    com.q1labs.hostcontext.backup.BackupRecoveryEngine: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Current task: cleaning up
    [hostcontext.hostcontext] [Backup]
    com.q1labs.hostcontext.backup.core.BackupUtils: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Following message
    suppressed 1 times in 300000 milliseconds
    [hostcontext.hostcontext] [Backup]
    com.q1labs.hostcontext.backup.core.BackupUtils: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Cannot execute 'ps -e -o
    pid -o ppid -o cmd'
    [hostcontext.hostcontext] [Backup]
    java.lang.InterruptedException
    [hostcontext.hostcontext] [Backup]   at
    java.lang.Object.wait(Object.java:218)
    [hostcontext.hostcontext] [Backup]   at
    java.lang.UNIXProcess.waitFor(UNIXProcess.java:458)
    [hostcontext.hostcontext] [Backup]   at
    java.lang.Object.wait(Native Method)
    [hostcontext.hostcontext] [Backup]   at
    com.q1labs.hostcontext.backup.core.BackupUtils.getPsProcesses(Ba
    ckupUtils.java:2566)
    [hostcontext.hostcontext] [Backup]   at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.cleanup(Backu
    pRecoveryEngine.java:2544)
    [hostcontext.hostcontext] [Backup]   at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    run(BackupRecoveryEngine.java:4949)
    [hostcontext.hostcontext] [Backup]
    com.q1labs.hostcontext.backup.BackupRecoveryEngine: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Cancel process
    '/bin/bash /opt/qradar/bin/run_command.sh
    /opt/qradar/bin/determine_partition.sh <backup folder under NFS
    mount> /storetmp/backup/determine_partition' if exists
    

Local fix

  • Verify the network communication/connection to the configured
    NFS from QRadar.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ25505

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-10

  • Closed date

    2021-05-25

  • Last modified date

    2021-05-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
26 May 2021