IBM Support

IJ25396: PATCHING CAN SUCCEED ON THE CONSOLE BUT FAIL AND ROLL BACK ON MANAGED HOSTS

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APAR status

  • Closed as program error.

Error description

  • Patching to QRadar 7.4 can succeed on the Console appliance but
    fail on Managed Hosts due to the patch not finding some
    database columns and also failing to remove duplicates.
    Messages similar to the following might be visible in the
    associated /var/log/setup-#####/patches.log when this issue is
    occurring:
    4 SQL script errors were detected; Error applying script
    [38/53]
    '/media/updates/opt/qradar/conf/templates/db_update_offense.inet
    .1.sql' for Test_qradar database.; details:
    WARNING:  SET TRANSACTION can only be used in transaction blocks
    ERROR:  could not create unique index "attacker_ipaddress_key"
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 Fix Pack
    3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 Fix Pack
    3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ25396

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    740

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-04

  • Closed date

    2020-06-16

  • Last modified date

    2020-06-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"740"}]

Document Information

Modified date:
17 June 2020