IBM Support

IJ25351: ATTACHMENTS IN REPORT MAIL CAN BE CORRUPTED AFTER A QRADAR PATCH HAS BEEN APPLIED

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APAR status

  • Closed as program error.

Error description

  • Mail attachments from QRadar Reports can be corrupted after
    smtp jar files have been upgraded within a QRadar patch (7.3.3
    FP2 or newer).
    For example:
    The Mail attachment is split into "filename*0=" and
    "filename*1="
    

Local fix

  • Use a short report name. As an example, for Japanese locale,
    using a report name of less than 10 characters fixed the issue.
    This issue may also occur when using languages with UTF-8
    multibyte characters.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2
    FixPack 2, 7.4.1 FixPack 2 and 7.3.3 FixPack 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2
    FixPack 2, 7.4.1 FixPack 2 and 7.3.3 FixPack 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ25351

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    733

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-03

  • Closed date

    2020-11-16

  • Last modified date

    2021-01-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"733"}]

Document Information

Modified date:
27 January 2021