IBM Support

IJ24884: DASHBOARD DATA (INCLUDING TIME SERIES) CAN FAIL TO LOAD

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APAR status

  • Closed as program error.

Error description

  • Dashboard data (including time series) can fail to load after
    patching to QRadar 7.4.0 FP1 or higher.
    This behavior has been identified as being caused by
    incompatible changes within a jar file contained in the
    patching process.
    Messages similar to the following might be visible within
    /var/log/qradar.log when this issue is occurring:
    [accumulator_rollup.accumulator_rollup] [main]
    com.q1labs.frameworks.core.JMSFactory: [WARN]
    [NOT:0000004000][x.x.x.x/- -] [-/- -]message.queue.serviceport
    property not found, defaulting to
    7677
    [accumulator_rollup.accumulator_rollup] [main]
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration:
    [ERROR] [NOT:0000003000][x.x.x.x/- -] [-/- -]Unable to read
    Global View
    Definitions.
    [accumulator_rollup.accumulator_rollup] [main]
    com.thoughtworks.xstream.converters.ConversionException: Failed
    calling method
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 Fix Pack
    3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 Fix Pack
    3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ24884

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    740

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-05-12

  • Closed date

    2020-06-16

  • Last modified date

    2020-06-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"740"}]

Document Information

Modified date:
17 June 2020