IBM Support

IJ24355: WINCOLLECT 7.2.9 PATCH 3 INSTALLATION CAN FAIL UNEXPECTEDLY DUE TO THE MINIMUM UPGRADE VERSION CHECK

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APAR status

  • Closed as program error.

Error description

  • When attempting to install the SFS for WinCollect 7.2.9 P3 on
    Qradar 7.3.2, an error similar to the following might be
    observed during the installation process: "You are attempting
    to upgrade to 2019.14.0. The installed version only supports
    upgrades to 7.3.3.20191203144110".
    

Local fix

  • Temporarily rename the .minimum_upgrade_version hidden file that
     is causing the problem and rerun the WinCollect Installer.
    Once the installer is complete, rename the
    .minimum_upgrade_version hidden file back to it's original
    filename.
    
    Steps:
    - SSH to the console
    - Type the following command:
    mv /etc/qradar/.minimum_upgrade_version
    /etc/qradar/.minimum_upgrade_version_old
    - Run the WinCollect Installer
    - Once the installer is complete, run the following command:
    mv /etc/qradar/.minimum_upgrade_version_old
    /etc/qradar/.minimum_upgrade_version
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Temporary fix

Comments

  • For additional information regarding WinCollect, review the
    following resource:
    
    WinCollect 101 : https://ibm.biz/Bdffya
    

APAR Information

  • APAR number

    IJ24355

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-04-17

  • Closed date

    2020-11-27

  • Last modified date

    2021-04-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
24 April 2021