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IJ23838: CREATING A TENABLE SECURITY CENTER SCAN CAN SOMETIMES FAIL WITH 'FAILED TO LOGIN TO TENABLE SECURITY SCANNER' IN QRADAR LOGGING

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APAR status

  • Closed as program error.

Error description

  • Creating a Tenable Security Center scan using correct
    credentials can sometimes fail.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [vis] [Scanner Manager]
    com.q1labs.vis.scanners.tenable.securitycenter.SecurityCenterRES
    TClient: [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/-
    -]IOException caught while executing API call; Error message
    [java.security.NoSuchAlgorithmException: Error constructing
    implementation (algorithm: Default, provider: IBMJSSE2, class:
    com.ibm.jsse2.aj)]
    [vis] [Scanner Manager] com.q1labs.vis.ScannerManager: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Could not initialize
    scanner 'TenableSecurityCenter - Regression': Failed to
    initialize Tenable Security Center module; Error message
    [Failed to login to Tenable Security Center;]
    [vis] [Scanner Manager]
    com.q1labs.vis.exceptions.ScannerInitException: Failed to
    initialize Tenable Security Center module; Error message
    [Failed to login to Tenable Security Center;]
    [vis] [Scanner Manager]    at
    com.q1labs.vis.scanners.tenable.securitycenter.SecurityCenterMod
    ule.init(SecurityCenterModule.java:104)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.scanners.base.ScannerModule.init(ScannerModule.ja
    va:310)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.initializeScanner(ScannerManager.j
    ava:482)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.submitFailedStatusIfInitError(Scan
    nerManager.java:298)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.processScanRequest(ScannerManager.
    java:243)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.processScanRequest(ScannerManager.
    java:208)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.messages.VisRequestMessageEnum$1.process(VisReque
    stMessageEnum.java:42)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.run(ScannerManager.java:155)
    [vis] [Scanner Manager]    at
    java.lang.Thread.run(Thread.java:818)
    [vis] [Scanner Manager] Caused by:
    [vis] [Scanner Manager]
    com.q1labs.vis.exceptions.ScannerInitException: Failed to login
    to Tenable Security Center;
    [vis] [Scanner Manager]    at
    com.q1labs.vis.scanners.tenable.securitycenter.SecurityCenterMod
    ule.init(SecurityCenterModule.java:99)
    [vis] [Scanner Manager]    ... 8 more
    [vis] [Scanner Manager] com.q1labs.vis.ScannerManager: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Unable to initialize
    scanner module 61 for scan request 11.
    [vis] [Scanner Manager]
    com.q1labs.vis.exceptions.ScannerInitException: Could not
    initialize scanner 'TenableSecurityCenter - Regression': Failed
    to initialize Tenable Security Center module; Error message
    [Failed to login to Tenable Security Center;]
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.initializeScanner(ScannerManager.j
    ava:491)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.submitFailedStatusIfInitError(Scan
    nerManager.java:298)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.processScanRequest(ScannerManager.
    java:243)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.processScanRequest(ScannerManager.
    java:208)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.messages.VisRequestMessageEnum$1.process(VisReque
    stMessageEnum.java:42)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.run(ScannerManager.java:155)
    [vis] [Scanner Manager]    at
    java.lang.Thread.run(Thread.java:818)
    [vis] [Scanner Manager] Caused by:
    [vis] [Scanner Manager]
    com.q1labs.vis.exceptions.ScannerInitException: Failed to
    initialize Tenable Security Center module; Error message
    [Failed to login to Tenable Security Center;]
    [vis] [Scanner Manager]    at
    com.q1labs.vis.scanners.tenable.securitycenter.SecurityCenterMod
    ule.init(SecurityCenterModule.java:104)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.scanners.base.ScannerModule.init(ScannerModule.ja
    va:310)
    [vis] [Scanner Manager]    at
    com.q1labs.vis.ScannerManager.initializeScanner(ScannerManager.j
    ava:482)
    [vis] [Scanner Manager]    ... 6 more
    [vis] [Scanner Manager] Caused by:
    [vis] [Scanner Manager]
    com.q1labs.vis.exceptions.ScannerInitException: Failed to login
    to Tenable Security Center;
    [vis] [Scanner Manager]    at
    com.q1labs.vis.scanners.tenable.securitycenter.SecurityCenterMod
    ule.init(SecurityCenterModule.java:99)
    [vis] [Scanner Manager]    ... 8 more
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ23838

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    740

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-03-25

  • Closed date

    2020-11-27

  • Last modified date

    2020-11-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"740"}]

Document Information

Modified date:
28 November 2020