IBM Support

IJ22720: QRADAR NETWORK INSIGHTS (QNI) PERFORMANCE DEGRADATION CAUSED BY YAHOO MAIL INSPECTOR COMPONENT

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APAR status

  • Closed as program error.

Error description

  • When using the Yahoo Mail inspector component
    (libymailinsp.so), QNI decapper processes can be working as
    expected and then begin to drop packets leading to flows
    stopping.
    QNI cannot process flow traffic as expected while the decapper
    service is in this thread bound condition.
    

Local fix

  • If experiencing QNI performance degradation, contact Support
    for assistance with a system thread dump examination to
    determine if this issue is the cause.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2
    FixPack 2, 7.4.1 FixPack 2 and 7.3.3 FixPack 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2
    FixPack 2, 7.4.1 FixPack 2 and 7.3.3 FixPack 6.
    

Temporary fix

  • 
    

Comments

  • 
    

APAR Information

  • APAR number

    IJ22720

  • Reported component name

    QR INCIDENT FOR

  • Reported component ID

    5725QIFSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-02-12

  • Closed date

    2020-11-16

  • Last modified date

    2021-01-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR INCIDENT FOR

  • Fixed component ID

    5725QIFSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SS6E69","label":"IBM QRadar Network Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
09 March 2021