IBM Support

IJ22448: PATCH OF A QNI APPLIANCE CAN FAIL WHEN THE NAPATECH SERVICE FAILS TO START

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APAR status

  • Closed as program error.

Error description

  • QRadar patching fails on a QNI appliance that has a failed
    Napatech card and/or the required napatech3 service is not able
    to be started.
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1 and 7.3.3 FixPack 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1 and 7.3.3 FixPack 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ22448

  • Reported component name

    QR INCIDENT FOR

  • Reported component ID

    5725QIFSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-01-31

  • Closed date

    2020-09-18

  • Last modified date

    2020-10-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR INCIDENT FOR

  • Fixed component ID

    5725QIFSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SS6E69","label":"IBM QRadar Network Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
09 October 2020