IBM Support

IJ21982: FLOWS CAN CONTAIN INCORRECT VALUES FOR PACKET TIMES, IP ADDRESSES, PROTOCOLS, SIZE, SOURCE OR DESTINATION PORT

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APAR status

  • Closed as program error.

Error description

  • Flows can get incorrect first packet time or unusual IP
    addresses, values and bytes.  The source bytes or destination
    bytes display as either 4G in size or 0. The source and
    destination port displays as 0.
    This behavior has predominately been observed in flows received
    from QRadar Network Insights appliances.
    

Local fix

  • Restarting the qflow process on affectd QRadar Console, Flow
    Processor or Flow Collector can be used to rectify this
    behavior temporarily, but the behavior can re-occur:
    # systemctl restart qflow
    Note: Restarting qflow service results in an interruption in
    flow collection.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Fix Pack
    7, 7.3.3 Fix Pack 3 and 7.4.0 Fix Pack 1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Fix Pack
    7, 7.3.3 Fix Pack 3 and 7.4.0 Fix Pack 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ21982

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-01-08

  • Closed date

    2020-04-15

  • Last modified date

    2020-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}]}]

Document Information

Modified date:
16 April 2020