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IJ21731: QRADAR USERS CAN BE UNABLE TO LOGIN TO THE USER INTERFACE WHEN MULTIPLE HOST LOCKS OCCUR AT THE SAME TIME

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APAR status

  • Closed as program error.

Error description

  • QRadar users can be prevented from performing a successful
    login when the QRadar cleanup job for authentication fails to
    run as expected when multiple host locks occur at the same
    time.
    

Local fix

  • A tomcat service restart on the QRadar console via an SSH
    connection can be performed to enable logins to be successful
    again when this issue is occurring:
    # systemctl restart tomcat
    NOTE: The QRadar UI becomes available again once all required
    process are running as expected.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 patch
    2 and 7.3.2 patch 7.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 patch
    2 and 7.3.2 patch 7.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ21731

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-12-19

  • Closed date

    2020-02-13

  • Last modified date

    2020-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}]}]

Document Information

Modified date:
16 April 2020