IBM Support

IJ18859: WINCOLLECT AGENT CAN STOP SENDING EVENTS UNEXPECTEDLY

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances a WinCollect
    Agent can stop sending events unexpectedly when Microsoft
    Windows "EvtSubscribe" fails to send notifications that new
    events have arrived.
    

Local fix

  • Restarting the WinCollect Agent can resume event sending
    processes with the affected Agent in these instances.
    Note: This is a temporary workaround.  If the same issue
    arrises with Microsoft Windows "EvtSubscribe", the WinCollect
    Agent can stop sending events again.
    

Problem summary

  • It has been identified that in some instances a WinCollect
    Agent can stop sending events unexpectedly when Microsoft
    Windows "EvtSubscribe" fails to send notifications that new
    events have arrived.
    

Problem conclusion

  • This issue has been resolved in WinCollect version 7.2.9 Patch
    1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18859

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-09-05

  • Closed date

    2019-11-18

  • Last modified date

    2019-11-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
18 November 2019