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IJ18520: QRADAR APPS CAN FAIL TO LOAD AFTER A FAILOVER IS PERFORMED TO A REBUILT PRIMARY HIGH AVAILABILITY APPLIANCE

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APAR status

  • Closed as documentation error.

Error description

  • It has been identified that when a High Availability Primary
    appliance is rebuilt, after the first failover back to that
    Primary appliance is performed, QRadar Apps can fail to load if
    the incorrect hostname was used during the rebuild.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [hostcontext.hostcontext] [pool-1-thread-2]
    com.ibm.si.api.workload.v1.ApiException:
    java.net.UnknownHostException: <xxxxxxxxx>.localdeployment:
    <xxxxxxxxx>.localdeployment: unknown error
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18520

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED DOC

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-22

  • Closed date

    2020-07-13

  • Last modified date

    2020-07-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
14 July 2020