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IJ18490: BACKUP OF CISCO NEXT-GENERATION INTRUSION PREVENTION SYSTEM DEVICE CAN FAIL DUE TO A COMMAND TIMEOUT

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APAR status

  • Closed as program error.

Error description

  • A Cisco Next-Generation Intrusion Prevention System device
    backup can fail with the following error appearing on the
    Configuration Source Management User Interface window:
    IPC::Run: timeout on timer #1 at
    /usr/share/perl5/vendor_perl/IPC/Run.pm line 2956.
    at
    /usr/share/ziptie-server/core/org.ziptie.adapters.common_2019.06
    _04-17062537/scripts/ZipTie/SSH.pm line 473.
                at
    org.ziptie.server.job.PerlErrorParserElf.parse(PerlErrorParserEl
    f.java:88)
                at
    org.ziptie.server.job.AbstractAdapterTask.execute(AbstractAdapte
    rTask.java:153)
                at
    org.ziptie.server.dispatcher.Operation.execute(Operation.java:10
    0)
                at
    org.ziptie.server.dispatcher.OperationExecutor$JobThread.runJob(
    OperationExecutor.java:684)
                at
    org.ziptie.server.dispatcher.OperationExecutor$JobThread.run(Ope
    rationExecutor.java:561)
    This occurs when the adapter receives a response that ends with
    the "--More--" prompt and it fails to recognize the format of
    the control characters that are embedded within the "--More--"
    prompt.  This results in a command timing out, and the backup
    failing.
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2019.06-20000000 (Adapters Bundle 13.1)
    

Problem conclusion

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2019.06-20000000 (Adapters Bundle 13.1)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18490

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-21

  • Closed date

    2020-07-06

  • Last modified date

    2020-07-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQQU","label":"IBM QRadar Risk Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
07 July 2020