IBM Support

IJ18436: UNABLE TO SAVE CHANGES MADE TO QRADAR SYSTEM SETTINGS AND 'INTERNAL ERROR: SAVE FAILED" MESSAGE IS DISPLAYED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that an AutoUpdate action script can
    change the owernship of nva.conf in the staging directory to
    root during a Deploy function.
    When this occurs, attempting to save changes made to some
    System Settings in the QRadar User Interface can fail with the
    message:
    'Internal Error: save failed'
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occuring:
    Unable to write system settings: java.io.IOException: Failed to
    write
    nva.conf/store/configservices/staging/globalconfig/nva.conf
    (Permission denied)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • It has been identified that an AutoUpdate action script can
    change the owernship of nva.conf in the staging directory to
    root during a Deploy function.
    When this occurs, attempting to save changes made to some
    System Settings in the QRadar User Interface can fail with the
    message:
    'Internal Error: save failed'
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occuring:
    Unable to write system settings: java.io.IOException: Failed to
    write
    nva.conf/store/configservices/staging/globalconfig/nva.conf
    (Permission denied)
    

Problem conclusion

  • The issue has been resolved in the following RPM Release:
    DSM-ArborNetworksPravail-7.3-20190822144538.noarch.rpm
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18436

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-19

  • Closed date

    2019-08-26

  • Last modified date

    2019-08-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
26 August 2019