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IJ17937: LOGIN ACCESS TO QRADAR CAN BE RESTRICTED FROM LDAP/AD ENVIRONMENTS DUE TO DIFFERENCES IN DOMAIN REALMS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that LDAP user authentication for
    logging into QRadar can fail after performing the patch to
    QRadar 7.3.2 patch 3 due to a change in how QRadar handles
    AD authentication when the domain name of QRadar is not matched
    to the domain name of the Active Directory (AD) server.  The Key
    Distribution Center (KDC) complains that the client name is not
    matching.
    This can occur when we have a different domain from realms other
    than the domain in QRadar host.
    

Local fix

  • Under Admin -> Authentication, edit the Domain input field in
    the Active Directory Authentication Module to use upper case
    letters.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 4.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 4.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ17937

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-07-29

  • Closed date

    2019-08-16

  • Last modified date

    2019-08-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
16 August 2019