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IJ17937: LOGIN ACCESS TO QRADAR CAN BE RESTRICTED FROM LDAP/AD ENVIRONMENTS DUE TO DIFFERENCES IN DOMAIN REALMS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that LDAP user authentication for
logging into QRadar can fail after performing the patch to
QRadar 7.3.2 patch 3 due to a change in how QRadar handles
AD authentication when the domain name of QRadar is not matched
to the domain name of the Active Directory (AD) server.  The Key
Distribution Center (KDC) complains that the client name is not
matching.
This can occur when we have a different domain from realms other
than the domain in QRadar host.

Local fix

  • Under Admin -> Authentication, edit the Domain input field in
the Active Directory Authentication Module to use upper case
letters.

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 4.

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 4.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ17937
    • 

  • Reported component name
    QRADAR SOFTWARE
    • 

  • Reported component ID
    5725QRDSW
    • 

  • Reported release
    732
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2019-07-29
    • 

  • Closed date
    2019-08-16
    • 

  • Last modified date
    2019-08-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    QRADAR SOFTWARE
    • 

  • Fixed component ID
    5725QRDSW
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            16 August 2019
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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