IBM Support

IJ15630: DEPLOY FUNCTION TIMEOUT CAUSED BY INCORRECT DEPLOYMENT.XML COMPONENT DATA AFTER A QFLOW SOURCE IS REMOVED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that QRadar 'Deploy' function can fail
    (timeout) after removing a qflow source that has connections to
    QRadar Network Insights (QNI) in Deployment.xml.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [tomcat.tomcat] [user@127.0.0.1 (9488)
    /console/JSON-RPC/QRadar.scheduleDeployment
    QRadar.scheduleDeployment]    at
    java.lang.Thread.run(Thread.java:812)
    [tomcat.tomcat] [user@127.0.0.1  (9488)
    /console/JSON-RPC/QRadar.scheduleDeployment
    QRadar.scheduleDeployment] Caused by:
    [tomcat.tomcat] [user@127.0.0.1  (9488)
    /console/JSON-RPC/QRadar.scheduleDeployment
    QRadar.scheduleDeployment] java.lang.NullPointerException
    [tomcat.tomcat] [user@127.0.0.1 9488)
    /console/JSON-RPC/QRadar.scheduleDeployment
    QRadar.scheduleDeployment]    at
    com.q1labs.configservices.util.forensics.QniDtlsHelper.getQflowD
    tlsConnectionsList(QniDtlsHelper.java:250)
    [tomcat.tomcat] [user@127.0.0.1  (9488)
    /console/JSON-RPC/QRadar.scheduleDeployment
    QRadar.scheduleDeployment]    at
    com.q1labs.configservices.config.globalset.forensics.QniDtlsConf
    igurationTransformer.configureDtlsConnections(QniDtlsConfigurati
    onTransformer.java:141)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch 1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ15630

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-04-22

  • Closed date

    2019-12-09

  • Last modified date

    2019-12-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
09 December 2019