IBM Support

IJ15527: DEPLOY FUNCTION CAN TIMEOUT WHEN A REQUIRED PROCESS IS UNABLE TO CONNECT TO QRADAR APPS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that when QRadar Apps do not respond to
    a required process during a Deploy function, the Deploy can
    timeout.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
    com.q1labs.hostcontext.configuration.ConfigSetUpdater: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Failed to execute db app
    sync post deploy action
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
    com.q1labs.configservices.process.ProcessException: Unable to
    execute platform app sync.
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.action.DBAppSyncPostDeployAction.executeA
    ction(DBAppSyncPostDeployAction.java:37)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.configuration.ConfigSetUpdater.postDownlo
    adAndApply(ConfigSetUpdater.java:2071)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.configuration.ConfigSetUpdater.downloadAn
    dApplyConfiguration(ConfigSetUpdater.java:331)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.configuration.ConfigSetUpdater.startDownl
    oadAndApplyConfiguration(ConfigSetUpdater.java:242)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.configuration.ConfigChangeObserver.update
    Configuration(ConfigChangeObserver.java:259)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.configuration.ConfigChangeObserver.update
    (ConfigChangeObserver.java:341)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.observer.Subject.updateNotify(Subject.jav
    a:84)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.observer.JMSMessageSubject.messageReceive
    d(JMSMessageSubject.java:148)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.events.jms.JMSMessageEvent.dispatchEvent(J
    MSMessageEvent.java:107)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.events.SequentialEventDispatcher$DispatchT
    hread.run(SequentialEventDispatcher.java:129)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
    Caused by:
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
    com.ibm.si.application.conman.sync.ApplicationSyncException: An
    error occurred while attempting to sync apps on host
    [e7979a607d5e320f8c98.localdeployment]
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.ibm.si.application.conman.sync.DBConmanSyncService.syncAppsO
    nHost(DBConmanSyncService.java:89)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.ibm.si.application.conman.sync.DBConmanSyncService.performMa
    nagedHostAppSync(DBConmanSyncService.java:155)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.ibm.si.application.conman.sync.DBConmanSyncService.performSy
    nc(DBConmanSyncService.java:179)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.action.DBAppSyncPostDeployAction.executeA
    ction(DBAppSyncPostDeployAction.java:28)
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
       ... 9 more
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
    Caused by:
    [hostcontext.hostcontext]
    [b02e2506-44ef-4b31-8253-6914f3da479f/SequentialEventDispatcher]
    com.ibm.si.application.platform.exception.ApplicationPlatformSer
    viceException: 20 attempts across 10 minutes failed to connect
    to these apps: 1004:[Reference Data Import - LDAP]
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ15527

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-04-17

  • Closed date

    2020-09-18

  • Last modified date

    2020-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
19 September 2020