IBM Support

IJ14473: " 'DETECT CONFLICTING HOSTNAMES ON SYSTEM' FAILED." DURING QRADAR PATCHING

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APAR status

  • Closed as program error.

Error description

  • It has been identified a message similar to the following can
    sometimes be observed during QRadar patching:
    [INFO](s-i-testmode) Running pretest 8/9: Validate deployment
    hostnames
    [INFO](s-i-testmode) Running pretest 9/9: Detect conflicting
    hostnames on system
    We have detected multiple conflicting hostnames on this server.
    Please check the
    /var/log/setup-7.3.1.20171206222136/patches.log and fix the
    errors that have been identified.
    *[ERROR](s-i-testmode) Patch pretest 'Detect conflicting
    hostnames on system' failed. (hostname_validation_script.sh)*
    [ERROR](s-i-testmode) Failed 1/9 pretests. Aborting the patch.
    [ERROR](s-i-testmode) Failed pretests
    [ERROR](s-i-testmode) Pre Patch Testing shows a configuration
    issue. Patching this host cannot continue.
    

Local fix

  • In /etc/sysconfig/network
       -add a new line with the entry HOSTNAME=<FQDN of host>
    Please contact Support if additional assistance is required to
    correct this issue.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 patch 1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 patch 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ14473

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-07

  • Closed date

    2019-04-15

  • Last modified date

    2019-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
15 April 2019