IBM Support

IJ13905: UNABLE TO UPLOAD PCAP FILES USING THE ADMIN/FORENSICS/CASE MANAGEMENT TOOL: 'ERROR: EMPTY FILE UPLOAD RESULT'

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APAR status

  • Closed as program error.

Error description

  • It has been identified that an error similar to: "Error: Empty
    file upload result" can be generated when attempting to upload
    .pcap files using the Admin/Forensic/Case management tool after
    a QRadar configuration restore has been performed.
    This has been identified as being caused by the improper
    backup/restore of the forensic case management ssh key.
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 patch 2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 patch 2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ13905

  • Reported component name

    QR INCIDENT FOR

  • Reported component ID

    5725QIFSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-02-15

  • Closed date

    2019-06-03

  • Last modified date

    2019-06-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR INCIDENT FOR

  • Fixed component ID

    5725QIFSW

Applicable component levels

  • R732 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SS6E69","label":"IBM QRadar Network Insights"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""},{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSUK44","label":"IBM Security QRadar Incident Forensics"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
03 June 2019