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IJ10820: RISK MANAGER BACKUP FAILS FOR F5 ADAPTER WHEN THERE IS A LARGE LIST OF HOTFIXES

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the backup function for an F5
    adapter can fail when there is a large list of hotfixes and a
    subsequent timeout occurs:
    2018-10-24 15:07:19 [ZipTie::SSH] ERROR: UNEXPECTED_RESPONSE
    encountered on the device '127.0.0.1'
    2018-10-24 15:07:19 [ZipTie::SSH] [RESPONSE FROM THE DEVICE]
    2018-10-24 15:07:19 [ZipTie::SSH] Timed-out after 300 seconds
    (Started waiting at: Wed Oct 24 15:02:16 2018 -- Ended waiting
    at: Wed Oct 24 15:07:17 2018 -- Command took 301 seconds) while
    waiting to match the regular expression
    '<user>\@\(zrdm5abcde01pdgAAA\)\(cfg\-sync\
    Standalone\)\(Active\)\(\/Common\)\(tmos\)\#'.
    2018-10-24 15:07:19 [ZipTie::SSH] [INPUT]
    2018-10-24 15:07:19 [ZipTie::SSH] show sys version
    2018-10-24 15:07:19 [ZipTie::SSH] [ACTUAL RESPONSE]
    2018-10-24 15:07:19 [ZipTie::SSH] show  sys version
    2018-10-24 15:07:19 [ZipTie::SSH] [?1h=
    2018-10-24 15:07:19 [ZipTie::SSH] Sys::Version
    2018-10-24 15:07:19 [ZipTie::SSH] Main Package
    2018-10-24 15:07:19 [ZipTie::SSH]   Product     BIG-IP
    2018-10-24 15:07:19 [ZipTie::SSH]   Version     12.1.2
    2018-10-24 15:07:19 [ZipTie::SSH]   Build       1.49.271
    2018-10-24 15:07:19 [ZipTie::SSH]   Edition     Engineering
    Hotfix HF1
    2018-10-24 15:07:19 [ZipTie::SSH]   Date        Fri May 19
    13:49:47 PDT 2017
    2018-10-24 15:07:19 [ZipTie::SSH]
    2018-10-24 15:07:19 [ZipTie::SSH] Hotfix List
    2018-10-24 15:07:19 [ZipTie::SSH] ID602136-5    ID624526-3
    ID624228-1  ID633181-1  ID632472-1   ID580026-5
    2018-10-24 15:07:19 [ZipTie::SSH] ID634215-1    ID644489-1
    ID627246-1  ID628890-1  ID629698-1   ID624831-2
    2018-10-24 15:07:19 [ZipTie::SSH] ID620215-5    ID634115-1
    ID606518-3  ID609107-1  ID649571-1   ID574020-5
    2018-10-24 15:07:19 [ZipTie::SSH] ID586738-4    ID646760
    ID583943-1  ID627747-1  ID572885-1   ID633413-1
    2018-10-24 15:07:19 [ZipTie::SSH] ID635541      ID631627-4
    ID638799-1  ID632668-5  ID628009-1   ID596067-2
    2018-10-24 15:07:19 [ZipTie::SSH] ID655500      ID624023-3
    ID541550-3  ID652151-1  ID623927-2   ID630546-1
    2018-10-24 15:07:19 [ZipTie::SSH] ID648544-5    ID606771-2
    ID627433-1  ID631722    ID593078-1   ID635252-1
    2018-10-24 15:07:19 [ZipTie::SSH] ID623930-3    ID580168-4
    ID608408-2  ID643187-2  ID599858-7   ID424542-5
    2018-10-24 15:07:19 [ZipTie::SSH] ID641512-4    ID614563-3
    ID592871-3  ID642874-1  ID562928-2   ID557471-3
    2018-10-24 15:07:19 [ZipTie::SSH] ID543208-1    ID635129
    ID610180-2  ID601180-2  ID616059-1   ID626542-2
    2018-10-24 15:07:19 [ZipTie::SSH] ID620659-3    ID649617-2
    ID579926-1  ID628623-1  ID655240     ID564281-3
    2018-10-24 15:07:19 [ZipTie::SSH] ID601828-1    ID589379-2
    ID621447-1  ID618261-6  ID609691-1   ID621337-6
    2018-10-24 15:07:19 [ZipTie::SSH] ID630622-1    ID576591-6
    ID624193-2  ID613536-5  ID642983-1   ID604061-2
    2018-10-24 15:07:19 [ZipTie::SSH] [7m---(less 20%)---[27m[K
    2018-10-24 15:07:19 [ZipTie::SSH] [DETAILED ERROR MESSAGE]
    2018-10-24 15:07:19 [ZipTie::SSH] IPC::run: timeout on timer #1
    at /usr/share/perl5/vendor_perl/IPC/Run.pm line 2956.
    2018-10-24 15:07:19 [ZipTie::SSH]  at
    /usr/share/ziptie-server/core/org.ziptie.adapters.common_2018.10
    _03-19110827/scripts/ZipTie/SSH.pm line 473.
    2018-10-24 15:07:19 [ZipTie::SSH]
    2018-10-24 15:07:19 [ZipTie::SSH] Tearing down IPC::Run harness
    used to communicate with plink.
    2018-10-24 15:07:19 [ZipTie::SSH] Finishing the IPC::Run
    harness ...
    2018-10-24 15:07:19 [ZipTie::SSH] Killing off any child
    processes associated with the IPC::Run harness .
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2019.06-17062537 (Adapters Bundle 13)
    

Problem conclusion

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2019.06-17062537 (Adapters Bundle 13)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10820

  • Reported component name

    QR VULNERABILIT

  • Reported component ID

    5725QVMSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-26

  • Closed date

    2019-07-30

  • Last modified date

    2019-07-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR VULNERABILIT

  • Fixed component ID

    5725QVMSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSHLPS","label":"IBM Security QRadar Vulnerability Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
30 July 2019