IBM Support

IJ10402: 'AN ERROR HAS OCCURRED. REFRESH YOUR BROWSER (PRES F5)' WHEN ACCESSING THE 'ASSET PROFILER CONFIGURATION' PAGE

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APAR status

  • Closed as program error.

Error description

  • It has been identified that accessing Asset Profiler
    Configuration (from the Admin page) can generate an error
    similar to 'An error has occurred. Refresh your browser (press
    F5)'.  This occurs when some specific saved searches have been
    modified and are accessed in the backend during the functions
    of clicking on the Asset Profiler Configuration button.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 patch 8
    and 7.3.2 patch 1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 patch 8
    and 7.3.2 patch 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10402

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-10

  • Closed date

    2019-04-15

  • Last modified date

    2019-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
15 April 2019