IBM Support

IJ10112: QRADAR APPS FAIL TO LOAD WITH 'UNAUTHORIZED: AUTHENTICATION REQUIRED' IN QRADAR LOGS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that QRadar Apps can fail to load when
    the /etc/docker/qregistry_auth.tar.gz and
    /root/.docker/config.json are out of sync.
    Messages similar to the following might be visible in QRadar
    logging when this issue is occurring:
    mesos-agent[14472]: E0813 08:32:21.365523 14653 slave.cpp:4423]
    Container '155b9dcc-3be0-48c3-8bda-0dca8d98d6d0' for executor
    'qapp-2202.034086ad-9ecb-11e8-a4e0-121fb1ab814c' of framework
    ed010074-192d-42cb-abfa-baea2ab3afc7-0000 failed to start:
    Failed to run 'docker -H unix:///var/run/docker.sock pull
    qregistry.service.consul:5444/qapp/2202:1.0-20180627144858':
    exited with status 1; stderr='unauthorized: authentication
    required
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 GA.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 GA.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10112

  • Reported component name

    QRADAR APPLICAT

  • Reported component ID

    5737QRAPP

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-04

  • Closed date

    2019-03-05

  • Last modified date

    2019-03-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR APPLICAT

  • Fixed component ID

    5737QRAPP

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSCTP53","label":"App"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
05 March 2019