IBM Support

IJ09057: 'TUNNEL HAS FAILED TO START' MESSAGES AFTER REASSIGNING AN ENCRYPTED DATA NODE TO A DIFFERENT EVENT PROCESSOR

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APAR status

  • Closed as program error.

Error description

  • It has been identified that residual tunnel configuration data
    exists on an Event Processor (EP) after reassigning an
    encrypted Data Node from that EP to a different EP.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this is occurring:
    [hostcontext.hostcontext] [ProcessMonitor]
    com.q1labs.hostcontext.processmonitor.ProcessManager: [ERROR]
    [NOT:0150114103][127.0.0.1/- -] [-/- -]Process tunnel.tunnel7
    has failed to start for 1884 intervals. Continuing to try to
    start...
    [hostcontext.hostcontext] [ProcessMonitor]
    com.q1labs.hostcontext.processmonitor.ProcessManager: [ERROR]
    [NOT:0150114103][127.0.0.1/- -] [-/- -]Process tunnel.tunnel6
    has failed to start for 1884 intervals. Continuing to try to
    start...
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ09057

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    724

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-09-10

  • Closed date

    2020-08-07

  • Last modified date

    2020-08-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"724"}]

Document Information

Modified date:
12 August 2020