IBM Support

IJ08848: ARIEL_PROXY_SERVER CAN GO OUT OF MEMORY DURING SEARCHES ON LARGE MULTI-CPU APPLIANCES DUE TO DEFAULT TUNING PARAMETER

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • It has been identified that the ariel_proxy_server process can
    sometimes go out of memory during searches due to the default
    settings in a tuning parameter used for direct memory
    allocation for ariel.  Larger multi-CPU appliances should be
    using a higher value for direct memory allocation for ariel to
    prevent out of memory occurrences.
    Messages similar to the following might be visible in
    /var/log/qradar.error when this issue is occurring:
    Direct buffer memory::Please use appropriate '<size>' via
    -XX:MaxDirectMemorySize=<size>
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 patch 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 patch 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ08848

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-08-29

  • Closed date

    2018-09-18

  • Last modified date

    2018-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
18 September 2018