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IJ07953: 'FAILED TO GET EPS FPM ALLOCATION VALUES' IN LOG ACTIVITY TAB OR 'FAILED TO LOAD DATA' IN LICENSE POOL MANAGEMENT

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • It has been identified in instances where manual database
    changes have been made to license_key and serverhosts table
    that the license pool management page sometimes does not load
    and displays error "Failed to load data".  The message "Failed
    to Get EPS FPM allocation values" can also be observed in the
    Log Activity tab when this issue is occurring.
    
    Messages similar to the following might be visible in
    /var/log/qradar.error when this issue is occurring:
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool] Caused by:
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]
    com.q1labs.restapi_annotations.content.exceptions.endpointExcept
    ions.ServerProcessingException: Failed to retrieve the deployed
    license pool
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.ibm.si.configservices.api.impl.license_pool.LicensePoolGetIm
    pl.buildPool(LicensePoolGetImpl.java:42)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.ibm.si.configservices.api.impl.license_pool.LicensePoolGetIm
    pl.getLicensePool(LicensePoolGetImpl.java:18)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.q1labs.configservices.api.v8_0.license_pool.LicensePoolAPI.g
    etDeployedLicensePool(LicensePoolAPI.java:70)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
    Impl.java:90)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:55)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    java.lang.reflect.Method.invoke(Method.java:508)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.q1labs.restapi.servlet.utilities.APIRequestHandler.invokeMet
    hod(APIRequestHandler.java:1031)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.q1labs.restapi.servlet.utilities.APIRequestHandler.redirectR
    equest(APIRequestHandler.java:399)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    ... 46
    more
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool] Caused by:
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]
    java.lang.NullPointerException
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.q1labs.core.shared.license.LicenseKeyManager.getHostType(Lic
    enseKeyManager.java:4305)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.q1labs.core.shared.license.LicensePoolAllocationManager.getT
    otalCapacities(LicensePoolAllocationManager.java:652)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.q1labs.core.shared.license.LicensePoolAllocationManager.getT
    otalCapacities(LicensePoolAllocationManager.java:629)
    [tomcat.tomcat] [admin@127.0.0.1 (2795)
    /console/restapi/api/config/deployment/license_pool]    at
    com.ibm.si.configservices.api.impl.license_pool.LicensePoolGetIm
    pl.buildPool(LicensePoolGetImpl.java:33)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 Patch 7
    and 7.3.2 GA.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 Patch 7
    and 7.3.2 GA.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ07953

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-07-20

  • Closed date

    2019-02-26

  • Last modified date

    2021-04-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
24 April 2021