IJ07898: IMPACT GUI SHOWS BLANK SCREEN OR IBM.COM AFTER FP13 INSTALL

7.1.0-TIV-NCI-WINDOWS-FP0015
7.1.0-TIV-NCI-SOLARIS-FP0015
7.1.0-TIV-NCI-LINUX-FP0015
7.1.0-TIV-NCI-ZLINUX-FP0015
7.1.0-TIV-NCI-AIX-FP0015
IBM Tivoli Netcool/Impact V7.1.0 Fix Pack 15 (7.1.0-TIV-NCI-FP0015)

APAR status

• Closed as program error.

Error description

• After the install of FP13 a login to the Impact GUI has the use
  facing a blank screen or being taken to the ibm.com homepage.
  
  This was also seen with previous fixpacks and there is a
  TechNote that explains how to overcome the problem, but it has
  been more prevalent with FP13 than in the past.
  
  The technote specifies localhost in the REST URL.
  
  java -jar <impact_home>/cli/cli.jar -deployUrl
  /impactAdmin/jsp/impactAdminDeploy.jsp -consoleRest
  https://localhost:16311/ibm/console/rest -deployNotificationUrl
  https://localhost:16311/impactAdmin/NCLogoutServlet -username
  impactadmin -password impactpass
  
  It may come about when localhost does not resolve and needs to
  be more resilient and retry with some other hostname option.
  
  Linked to 3 Cases:
  TS001130115
  TS001114168
  TS001159589
  

Local fix

• Follow technote:
  http://www-01.ibm.com/support/docview.wss?uid=swg22000341
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Impact Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When logging into Netcool/Impact after a fixpack upgrade,    *
  * the user is greeted by a blank page or a redirect to ibm.com *
  * instead of the Netcool/Impact UI.                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  During a fixpack upgrade, the installer must reconfigure the
  Impact UI with an local HTTP REST call. However, this REST call
  can fail if the installer is unable to reach the localhost. This
  is often the result of a network or DNS misconfiguration. The
  issue can be resolved by manually re-running the configuration
  as outlined by
  http://www.ibm.com/support/docview.wss?uid=swg22000341 after
  resolving the network/DNS issue which initially caused the
  issue.
  

Problem conclusion

• The blank page / redirect to ibm.com has been replaced with a
  link to the
  http://www.ibm.com/support/docview.wss?uid=swg22000341 technote.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  |Fix Pack | 7.1.0-TIV-NCI-FP0015
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• UNKNOWN
  

Fix information

• Fixed component name

  NETCOOL/IMPACT

• Fixed component ID

  5724O59IS

Applicable component levels

• R710 PSY

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