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IJ06611: POP UP WINDOW WITH NO SEARCH RESULTS WHEN DRILLING DOWN INTO SEARCH RESULTS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that when drilling down into Search
    results, a window with no search results can sometimes be
    displayed instead of the expected drill down search results.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    
    [tomcat.tomcat] [admin@127.0.0.1 (5731)
    /console/do/ariel/arielSearch]
    com.q1labs.cve.utils.CriteriaBuilder: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]startTime is not a valid
    column name or column index. Unable to determine the sort
    column.
    [hostcontext.hostcontext] [pool-4-thread-1]
    com.q1labs.hostcontext.health.ComponentChannel: [WARN]
    [NOT:0000004000][127.0.0.1/- -] [-/- -]Exception occurred
    reading mbean attribute DiskAvgRqSz. If the process has just
    started, it is likely the mbean is not yet exposed.
    tomcat[22971]: java.lang.NullPointerException
    tomcat[22971]: at
    com.q1labs.cve.resultset.CVEResultSet.findColumn(CVEResultSet.ja
    va:306)
    tomcat[22971]: at
    com.q1labs.cve.resultset.CVEResultSet.getLabel(CVEResultSet.java
    :497)
    tomcat[22971]: at
    org.apache.jsp.qradar.jsp.ArielHeader_jsp._jspService(ArielHeade
    r_jsp.java:2066)
    tomcat[22971]: at
    com.q1labs.uiframeworks.jsp.HttpJspBase.service(HttpJspBase.java
    :183)
    tomcat[22971]: at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
    
    [tomcat.tomcat] [admin@127.0.0.1 (5774)
    /console/do/ariel/arielSearch]
    com.q1labs.ariel.ui.UIArielServices: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Error creating SortOrder
    for async sort.
    [tomcat.tomcat] [admin@127.0.0.1 (5774)
    /console/do/ariel/arielSearch]
    java.lang.IllegalArgumentException: keyCreator should not be
    null
    [tomcat.tomcat] [admin@127.0.0.1 (5774)
    /console/do/ariel/arielSearch]    at
    com.q1labs.frameworks.nio.SortOrder.<init>(SortOrder.java:37)
    [tomcat.tomcat] [admin@127.0.0.1 (5774)
    /console/do/ariel/arielSearch]    at
    com.q1labs.ariel.ui.UIArielServices.createSortOrder(UIArielServi
    ces.java:4882)
    [tomcat.tomcat] [admin@127.0.0.1 (5774)
    /console/do/ariel/arielSearch]    at
    com.q1labs.ariel.ui.UIArielServices.createSortOrder(UIArielServi
    ces.java:4790)
    [tomcat.tomcat] [admin@127.0.0.1 (5774)
    /console/do/ariel/arielSearch]    at
    com.q1labs.ariel.ui.UIArielServices.startAsyncSort(UIArielServic
    es.java:4686)
    [tomcat.tomcat] [admin@127.0.0.1 (5774)
    /console/do/ariel/arielSearch]    at
    com.q1labs.ariel.ui.UIArielServices.getListCount(UIArielServices
    .java:6093)
    
    tomcat[22971]: java.lang.reflect.InvocationTargetException
    tomcat[22971]: at
    sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    tomcat[22971]: at
    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
    Impl.java:90)
    tomcat[22971]: at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:55)
    tomcat[22971]: at
    java.lang.reflect.Method.invoke(Method.java:508)
    tomcat[22971]: at
    com.q1labs.core.ui.action.DeprecatedMethods.invokeCountMethod(De
    precatedMethods.java:151)
    tomcat[22971]: at
    com.q1labs.core.ui.action.GenericList.execute(GenericList.java:1
    78)
    tomcat[22971]: at
    com.q1labs.ariel.ui.action.ArielSearch.performSearch(ArielSearch
    .java:822)
    tomcat[22971]: at
    sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    tomcat[22971]: at
    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
    Impl.java:90)
    tomcat[22971]: at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:55)
    tomcat[22971]: at
    java.lang.reflect.Method.invoke(Method.java:508)
    tomcat[22971]: at
    org.apache.struts.actions.DispatchAction.dispatchMethod(Dispatch
    Action.java:280)
    tomcat[22971]: at
    org.apache.struts.actions.DispatchAction.execute(DispatchAction.
    java:216)
    tomcat[22971]: at
    com.q1labs.uiframeworks.actions.DispatchAction.execute(DispatchA
    ction.java:64)
    tomcat[22971]: at
    org.apache.struts.action.RequestProcessor.processActionPerform(R
    equestProcessor.java:484)
    tomcat[22971]: at
    com.q1labs.uiframeworks.action.RequestProcessor.processActionPer
    form(RequestProcessor.java:101)
    tomcat[22971]: at
    org.apache.struts.action.RequestProcessor.process(RequestProcess
    or.java:275)
    tomcat[22971]: at
    org.apache.struts.action.ActionServlet.process(ActionServlet.jav
    a:1482)
    tomcat[22971]: at
    com.q1labs.uiframeworks.action.ActionServlet.process(ActionServl
    et.java:122)
    tomcat[22971]: at
    org.apache.struts.action.ActionServlet.doPost(ActionServlet.java
    :525)
    
    tomcat[22971]: Caused by:
    com.q1labs.uiframeworks.exceptions.UIFrameworksException: Error
    creating SortOrder for async sort.
    tomcat[22971]: at
    com.q1labs.ariel.ui.UIArielServices.startAsyncSort(UIArielServic
    es.java:4691)
    tomcat[22971]: at
    com.q1labs.ariel.ui.UIArielServices.getListCount(UIArielServices
    .java:6093)
    tomcat[22971]: ... 58 more
    tomcat[22971]: Caused by: java.lang.IllegalArgumentException:
    keyCreator should not be null
    tomcat[22971]: at
    com.q1labs.frameworks.nio.SortOrder.<init>(SortOrder.java:37)
    tomcat[22971]: at
    com.q1labs.ariel.ui.UIArielServices.createSortOrder(UIArielServi
    ces.java:4882)
    tomcat[22971]: at
    com.q1labs.ariel.ui.UIArielServices.createSortOrder(UIArielServi
    ces.java:4790)
    tomcat[22971]: at
    com.q1labs.ariel.ui.UIArielServices.startAsyncSort(UIArielServic
    es.java:4686)
    tomcat[22971]: ... 59 more
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 728 patch 14
    and 731 patch 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 728 patch 14
    and 731 patch 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ06611

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-05-23

  • Closed date

    2018-10-25

  • Last modified date

    2018-10-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
25 October 2018