IBM Support

IJ06382: INSTALLING WINCOLLECT 7.2.7 ON QRADAR 7.3.1.X REQUIRES THE ECS-EC-INGRESS PROCESS TO BE RESTARTED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that after WinCollect 7.2.7 has been
    installed on QRadar 7.3.1.x, in addition to the Deploy Full
    Configuration steps, a restart of the ecs-ec-ingress (event
    collection) process is required for the new WinCollect to
    properly function.
    

Local fix

  • The ecs-ec-ingress (event collection) process can be restarted
    using the QRadar User Interface:
    Admin -> Advanced drop down -> Restart Event Collection Services
    
    *Note* - An interuption in event collection occurs until all
    required services are restarted and working as expected.
    

Problem summary

  • It has been identified that after WinCollect 7.2.7 has been
    installed on QRadar 7.3.1.x, in addition to the Deploy Full
    Configuration steps, a restart of the ecs-ec-ingress (event
    collection) process is required for the new WinCollect to
    properly function.
    

Problem conclusion

  • This issue is fixed in WinCollect version 7.2.8.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ06382

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-05-11

  • Closed date

    2018-07-10

  • Last modified date

    2018-07-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
10 July 2018