IBM Support

IJ06277: UPGRADE TO 7.3.X FAILS AND PROMPTS FOR REDHAT ISO WHEN /VAR/LOG/INSTALL.LOG IS MISSING

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APAR status

  • Closed as program error.

Error description

  • It has been identified that performing an upgrade from QRadar
    7.2.8p1 (or newer 7.2.8 version) to 7.3.x fails when an upgrade
    script tries to read from /var/log/install.log from the
    appliance and the file does not exist.
    The upgrade process fails at the point of the appliance reboot
    and instead of rebooting, there is an on screen prompt looking
    for the RedHat ISO.
    

Local fix

  • Prior to commencing the upgrade process:
    Verify the presence of /var/log/install.log on appliances
    
    Once the upgrade has been run to the point of the system
    promting for the RedHat ISO:
    There is no recovery option, an appliance flatten and reinstall
    is required.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ06277

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-05-08

  • Closed date

    2018-07-29

  • Last modified date

    2018-07-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
29 July 2018