IBM Support

IJ05865: FIREWALL RULE CHANGES PERFORMED IN THE UI WHEN IPV6 IS ENABLED GENERATE AN ERROR: 'UNEXPECTED SERVER ERROR OCCURS.'

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APAR status

  • Closed as program error.

Error description

  • It has been identified that attempting to make Firewall changes
    using the QRadar User Interface (System and License
    Management), when IPv6 is enabled, can generate an error
    similar to:
    "Unexpected server error occurs. Try at later time."
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    
    lsdep1 [IPTABLES] [17677] ERROR: Failed to apply ip6tables
    rules! The offending line is 34 or: -A QChain -m udp -p udp
    --dport 512:65535 --sport 3333 ! --syn -j ACCEPT
    [hostcontext.hostcontext] [pool-1-thread-4]
    com.ibm.si.hostcontext.task.SetAccessControlIptableRulesTask:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Failed to run
    /bin/bash -c echo "QRADAR=ANY : UDP : 3333"
    >/opt/qradar/conf/access.conf ;
    /opt/qradar/bin/iptables_update.pl
    [hostcontext.hostcontext] [pool-1-thread-4]
    com.ibm.si.hostcontext.task.SetAccessControlIptableRulesTask:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Failed to update
    access control iptable rules
    [hostcontext.hostcontext] [pool-1-thread-4]
    java.lang.Exception: Failed to run /bin/bash -c echo
    "QRADAR=ANY : UDP : 3333" >/opt/qradar/conf/access.conf ;
    /opt/qradar/bin/iptables_update.pl
    [hostcontext.hostcontext] [pool-1-thread-4]    at
    com.ibm.si.hostcontext.task.SetAccessControlIptableRulesTask.run
    Task(SetAccessControlIptableRulesTask.java:154)
    [hostcontext.hostcontext] [pool-1-thread-4]    at
    com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108)
    [hostcontext.hostcontext] [pool-1-thread-4]    at
    java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja
    va:522)
    [hostcontext.hostcontext] [pool-1-thread-4]    at
    java.util.concurrent.FutureTask.run(FutureTask.java:277)
    [hostcontext.hostcontext] [pool-1-thread-4]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    [hostcontext.hostcontext] [pool-1-thread-4]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    [hostcontext.hostcontext] [pool-1-thread-4]    at
    java.lang.Thread.run(Thread.java:785)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ05865

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-04-19

  • Closed date

    2020-08-07

  • Last modified date

    2020-08-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
12 August 2020