IBM Support

IJ05806: SOME LOG ACTIVITY SEARCHES STOP RETURNING RESULTS FROM LOG SOURCE GROUPS AFTER PATCH/UPGRADE TO QRADAR 7.3.1

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APAR status

  • Closed as program error.

Error description

  • It has been identified that after patching or upgrading to
    QRadar 7.3.1, searches made on the Log Activity tab
    from the root folders of Log Source groups do not return
    results, while searches on lower level folders or the Log
    Source, have results that are returned.
    
    Searches on root folders are not working as expected, but the
    sub folders are.
    
    Example of a situation that experiences this issue:
    - Have nested Log Source Groups
    - Have Log Sources added within the nested groups
    - In the Log Activity page, add a filter on the parent log
    source group
    
    Expected results:
    - Events from all Log Sources in the group and it's sub groups
    are included in the search
    Actual result:
    - Only events from Log Sources directly in the group are
    included in the search
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ05806

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-04-17

  • Closed date

    2018-07-29

  • Last modified date

    2018-07-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
29 July 2018