IBM Support

IJ05709: FIREWALL CONFIGURATION CHANGES MADE IN THE QRADAR UI FOR CONSOLE RESTRICTING ACCESS TO PORT 443 CAN CAUSE ISSUES

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APAR status

  • Closed as program error.

Error description

  • Admin -> System and License Management -> Systems -> Select the
    QRadar console -> Actions drop down -> View and Manage System
    -> Firewall tab
    It has been identified that adding IP/CIDR restrictions in the
    Console firewall settings for port 443 can cause multiple
    issues:
    1) QRadar Apps can sometimes to fail to install.
    2) QRadar Apps can sometimes fail to update/apply configuration
    settings.
    3) In some instances the QRadar upgrade process can fail due to
    required internal QRadar communications blocked by the 443 port
    blocking firewall setting.
    

Local fix

  • Admin -> System and License Management -> Systems -> Select the
    QRadar console -> Actions drop down -> View and Manage System
    -> Firewall tab
    
    Add CIDR 169.254.0.0/16 to the firewall for any port
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ05709

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-04-13

  • Closed date

    2021-05-25

  • Last modified date

    2021-05-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728"}]

Document Information

Modified date:
26 May 2021