IBM Support

IJ05192: LOG ACTIVITY SEARCH ERRORS '...PROBLEM CONNECTING TO THE QUERY SERVER' AND '...INVALID WHITE SPACE CHARACTER...' IN THE LOGS

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APAR status

  • Closed as program error.

Error description

  • It has been observed that Log Activity searches can sometimes
    fail with a message similar to:
    "There was a problem connecting to the query server. please try
    again later"
    
    coinciding with messages simliar to the following in
    /var/log/qradar.error
    
    [ariel.ariel_proxy_server]
    [ariel_query_13:cf3b383b-17ba-4895-a0ef-ef31b99c12f7]
    com.thoughtworks.xstream.io.StreamException:
    [ariel.ariel_proxy_server]
    [ariel_query_13:cf3b383b-17ba-4895-a0ef-ef31b99c12f7] Caused by:
    [ariel.ariel_proxy_server]
    [ariel_query_13:cf3b383b-17ba-4895-a0ef-ef31b99c12f7]
    com.ctc.wstx.exc.WstxIOException: Invalid white space character
    (0x11) in text to output
    [ariel.ariel_proxy_server]
    [ariel_query_13:cf3b383b-17ba-4895-a0ef-ef31b99c12f7]    at
    com.ctc.wstx.sw.BaseStreamWriter.writeCharacters(BaseStreamWrite
    r.java:511)
    [ariel.ariel_proxy_server]
    [ariel_query_13:cf3b383b-17ba-4895-a0ef-ef31b99c12f7]    at
    com.thoughtworks.xstream.io.xml.StaxWriter.setValue(StaxWriter.j
    ava:158)
    [ariel.ariel_proxy_server]
    [ariel_query_13:cf3b383b-17ba-4895-a0ef-ef31b99c12f7]    ... 77
    more
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch 1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ05192

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-03-23

  • Closed date

    2020-02-10

  • Last modified date

    2020-02-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
10 February 2020