IBM Support

IJ04654: LOGFILE PROTOCOL LOG SOURCES CAN STOP WORKING, FAIL TO CONNECT WITH ERROR 'ALGORITHM NEGOTIATION FAIL' IN CONFIG WINDOW

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APAR status

  • Closed as program error.

Error description

  • It has been identified that some Log Sources configured to use
    Log File Protocol can fail to connect with an error similar to
    the folowing displayed in the Log Source configuration window:
    
    'ERROR - Authentication Status: Auth Failed: ssh connection
    failed to <name@/ip:port> with exception
    com.jcraft.jsch.JSchException: Algoritm negotiation fail"
    
    Messages similar to the following might be visible in
    /var/log/qradar.error when this issue is occurring:
    
    com.q1labs.semsources.sources.remote.exception.RemoteStreamExcep
    tion: ssh connection failed to intelqradar@127.0.0.1:22 with
    exception: com.jcraft.jsch.JSchException: Algorithm negotiation
    fail
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPStr
    eamHandler.connect(SCPStreamHandler.java:74)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPStr
    eamHandler.getStreamList(SCPStreamHandler.java:180)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.q1labs.semsources.sources.remote.RemoteStreamProvider.execut
    e(RemoteStreamProvider.java:402)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.q1labs.semsources.sources.base.SourceProvider.run(SourceProv
    ider.java:193)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626] Caused by:
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626] com.q1labs.core.shared.cli.ssh.SshException:
    com.jcraft.jsch.JSchException: Algorithm negotiation fail
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.q1labs.core.shared.cli.ssh.SshFactory.createSshClient(SshFac
    tory.java:165)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.q1labs.core.shared.cli.ssh.SshFactory.createSshClient(SshFac
    tory.java:107)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPStr
    eamHandler.connect(SCPStreamHandler.java:54)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    ... 3 more
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626] Caused by:
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626] com.jcraft.jsch.JSchException: Algorithm negotiation
    fail
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.jcraft.jsch.Session.receive_kexinit(Session.java:529)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.jcraft.jsch.Session.connect(Session.java:291)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]    at
    com.q1labs.core.shared.cli.ssh.SshFactory.createSshClient(SshFac
    tory.java:159)
    [ecs-ec-ingress.ecs-ec-ingress] [SCP Provider Protocol Provider
    Thread: class
    com.q1labs.semsources.sources.remote.transferprotocol.scp.SCPPro
    vider626]
    

Local fix

  • LOCAL FIX:Ø
    Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ04654

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-03-05

  • Closed date

    2018-07-29

  • Last modified date

    2018-07-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
29 July 2018