IBM Support

IJ04421: REPORTS CAN FAIL TO RUN WHEN EVENT AND/OR FLOW HASHING WITH HMAC IS ENABLED IN ARIEL DATABASE SETTINGS

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • It has been identified that reports can fail to run when Event
    and/or Flow hashing with HMAC is enabled in the QRadar User
    Interface (Admin -> System Settings -> Ariel Database Settings).
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this this issue is occuring:
    
    [report_runner] [main] com.q1labs.reporting.ReportRunner:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Error
    initializing ReportRunner
    [report_runner] [main] java.lang.Throwable:
    java.lang.ExceptionInInitializerError
    [report_runner] [main]    at
    com.q1labs.reporting.ReportRunner.main(ReportRunner.java:300)
    [report_runner] [main] Caused by:
    [report_runner] [main] java.lang.ExceptionInInitializerError
    [report_runner] [main]    at
    com.ibm.si.mks.MasterKeyStore$MasterKeyStoreHolder.<clinit>(Mast
    erKeyStore.java:34)
    [report_runner] [main]    at
    com.ibm.si.mks.MasterKeyStore.getInstance(MasterKeyStore.java:51
    )
    [report_runner] [main]    at
    com.ibm.si.mks.Crypto.<clinit>(Crypto.java:10)
    [report_runner] [main]    at
    com.q1labs.frameworks.crypto.CryptoUtils.decrypt(CryptoUtils.jav
    a:44)
    [report_runner] [main]    at
    com.q1labs.frameworks.core.FrameworksContext.decrypt(FrameworksC
    ontext.java:1137)
    [report_runner] [main]    at
    com.q1labs.ariel.config.RuntimeDBDescriptor.mergeConfig(RuntimeD
    BDescriptor.java:288)
    [report_runner] [main]    at
    com.q1labs.reporting.charts.ArielChart.createAggregatedQueryPara
    ms(ArielChart.java:1253)
    [report_runner] [main]    at
    com.q1labs.reporting.charts.ArielChart.getData(ArielChart.java:1
    617)
    [report_runner] [main]    at
    com.q1labs.reporting.Chart.getXML(Chart.java:238)
    [report_runner] [main]    at
    com.q1labs.reporting.Report.createData(Report.java:237)
    [report_runner] [main]    at
    com.q1labs.reporting.Report.process(Report.java:297)
    [report_runner] [main]    at
    com.q1labs.reporting.ReportRunner.main(ReportRunner.java:246)
    [report_runner] [main] Caused by:
    [report_runner] [main] com.ibm.si.mks.KeyStoreException: Failed
    to initialize keystore
    [report_runner] [main]    at
    com.ibm.si.mks.TokenKeyStore.init(TokenKeyStore.java:38)
    [report_runner] [main]    at
    com.ibm.si.mks.TokenKeyStore.<init>(TokenKeyStore.java:22)
    [report_runner] [main]    at
    com.ibm.si.mks.MasterKeyStore.<init>(MasterKeyStore.java:41)
    [report_runner] [main]    at
    com.ibm.si.mks.MasterKeyStore.<init>(MasterKeyStore.java:6)
    [report_runner] [main]    at
    com.ibm.si.mks.MasterKeyStore$MasterKeyStoreHolder.<clinit>(Mast
    erKeyStore.java:28)
    [report_runner] [main]    ... 11 more
    [report_runner] [main] Caused by:
    [report_runner] [main] java.nio.file.AccessDeniedException:
    /opt/qradar/conf/master.ks
    [report_runner] [main]    at
    sun.nio.fs.UnixException.translateToIOException(UnixException.ja
    va:96)
    [report_runner] [main]    at
    sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java
    :114)
    [report_runner] [main]    at
    sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java
    :119)
    [report_runner] [main]    at
    sun.nio.fs.UnixFileSystemProvider.newByteChannel(UnixFileSystemP
    rovider.java:226)
    [report_runner] [main]    at
    java.nio.file.Files.newByteChannel(Files.java:372)
    [report_runner] [main]    at
    java.nio.file.Files.newByteChannel(Files.java:418)
    [report_runner] [main]    at
    java.nio.file.spi.FileSystemProvider.newInputStream(FileSystemPr
    ovider.java:395)
    [report_runner] [main]    at
    java.nio.file.Files.newInputStream(Files.java:163)
    [report_runner] [main]    at
    com.ibm.si.mks.TokenKeyStore.init(TokenKeyStore.java:29)
    [report_runner] [main]    ... 15 more
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ04421

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-26

  • Closed date

    2018-07-29

  • Last modified date

    2018-07-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
29 July 2018