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IJ03411: POST_INSTALL.SH SCRIPT THAT RUNS DURING THE PATCH PROCESS CAN CAUSE MULTIPLE LOGROTATE FILES TO BE CREATED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the post_install.sh script that
    runs during the QRadar patching process can sometimes not
    complete cleanly.  When this occurs, two logrotate files can be
    created (logrotate.orig and logrotate.rej) in the same
    directory.
    
    Having multiple logrotate files under /etc/cron.hourly can
    cause multiple conflicts and race conditions within QRadar.
    
    Messages similar to the following might be visible in the
    patches.log file when this issue has occured:
    
    Sat Dec  9 10:54:38 ADT 2017: [create_nobody_dirs] mkdir -p
    /store/sentry/db
    Sat Dec  9 10:54:38 ADT 2017: [create_nobody_dirs] chown
    nobody.nobody /store/sentry/db
    patching file /etc/cron.hourly/logrotate
    Hunk #1 succeeded at 3 with fuzz 1.
    Sat Dec  9 10:54:38 ADT 2017 [post_install.sh]: mkdir -p /tmp
    Sat Dec  9 10:54:38 ADT 2017 [post_install.sh]: mkdir -p
    /var/log/audit
    Sat Dec  9 10:54:38 ADT 2017 [post_install.sh]: mkdir -p
    /var/log/dca/old
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 GA.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 GA.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ03411

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-01-18

  • Closed date

    2019-12-08

  • Last modified date

    2019-12-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
08 December 2019